What the newsletter is
Each edition takes one idea that matters in Customer Success right now and makes it practical. You get the thinking, the plan and the prompts, so you can use it the same week instead of just reading about it. It is written by a working CSM, from real CS work.
Some editions are for individual CSMs, like the Monday briefing. Others are for CS leaders, like setting up an AI methodology or a task force for your team. All of them are free to read on the site, with no sign-up.
The editions
The power of a CS AI task force: small group, compounding results
Five people, ninety days, one mandate. Who sits on it, the 90-day plan, three prompts and the invite to send.
Build your own AI team: why mine reads everything and touches nothing
The full build: watch the team live, the five specialists, what I refused to automate, and a working prompt for every agent.
The Monday briefing: how the best CSMs start every week with AI
Stop watching only your dashboards. The five things to scan every Monday, and a portfolio brief that runs itself.
Does your CS team have an AI methodology? Most don’t.
A 30-day plan any CS leader can run with no AI budget, a team diagnostic, and the one message that starts a shared library.
Where to go next
Every prompt in the newsletter uses the same method as the rest of the site. If an edition gives you an idea, the Prompt Vault has 77 prompts ready to copy, the playbooks chain them into step-by-step sequences, and the Foundation course teaches the method behind them in about two and a half hours.
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