The AI-Powered CSM

For CS leaders

Your team is already using AI. Help them use it well.

Everything you need to bring AI into your CS team properly, without buying anything: a course written for leaders, a ready-made team workshop, a one-page proposal for your VP, and clear rules on customer data.

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The AI for CS Leaders course

Nine modules on the actual job of leading a team into AI: the trust gap, the data line, a roll-out that does not stall, proving value, and protecting the human core. It is in three parts: get honest about how your team really uses AI (including the shadow tools), build capability across the whole team, then prove the value upward and be ready for the governance question. Certificate included. See all courses.

Team workshop kit

A ready-made 60-minute session for 4 to 12 people, with about 15 minutes to prepare. The run sheet, what to say, a hands-on exercise, the follow-up and the invite wording are all on one page. No slides needed: share your screen and press Present. Open the kit.

One-page brief for your VP

Fill in the gaps and save it as a PDF. It covers the plan, the cost (nothing), why it is safe, and how you will measure it: time per call prep, QBR and risk review before and after, adoption, and quality. Open the brief.

Governance first

Agree which AI tools are approved and what customer data can go into them before anyone uses AI on a real account. The governance page has the rules, a policy you can adapt and the Anonymiser.

The 30-day roll-out

  1. Week 1, set the line. Approved tools and data rules, shared with the team.
  2. Week 2, launch it together. Run the workshop. Everyone takes the AI Fluency Score beforehand.
  3. Weeks 2 to 3, build the basics. Foundation Modules 01 to 04, about 90 minutes in total.
  4. Week 4, show the results. Retake the Fluency Score, note the time saved, and report upwards with real numbers from your own team.

We do not quote inflated numbers. Time three tasks before and after, and put your own results in the brief.

For your IT and security team

Free, no login, and nothing you type leaves your browser.

Open the Leaders hub →