Every Vault prompt, now a Claude Skill

What a Claude Skill is

A prompt is something you copy every time. A skill you add to Claude once, and from then on Claude knows how to do that job the way this site teaches it. You do not need to call it by name. You just ask, for example "Prep me for my renewal call with Acme tomorrow", and Claude uses the skill when it fits.

Each skill is a short set of written instructions with no code, and you can read every word before you add it. The 49 skills are built from all 77 Prompt Vault prompts and The AI-Powered CSM method. Using ChatGPT, Copilot or Gemini instead? The same briefs are in the Prompt Vault.

How to add a skill

Works on every Claude plan, including free. First, turn on Code execution and file creation in Claude's settings. Then:

1. Download a skill (a small .zip file).
2. In Claude, open Customize, then Skills.
3. Click +, then Upload a skill.
4. Just ask. Claude uses it when it fits.

Start with the method

Add The AI-Powered CSM method first. It teaches Claude how you work: the junior analyst model, RCCO (Role, Context, Constraints, Output), safe placeholders and the three follow-ups. Then add the six most CSMs use every week: call prep brief, follow-up email, risk read, QBR builder, stakeholder map and internal escalation. Add the rest whenever you need them, or download all 49 in one go.

All 49 skills, by group

Start here (1)

The AI-Powered CSM method.

Calls and meetings (5)

Call prep brief, Discovery questions, Call summary and actions, Follow-up email, Exec summary.

Research and insight (5)

Account research, Industry and competitor brief, Support ticket patterns, Voice of the customer, Health one-pager for leadership.

Churn and risk (8)

Risk read, Portfolio triage, Save plan, Re-engage a quiet account, Risk email to the customer, Incident summary for the customer, Churn post-mortem, Detractor recovery.

Renewals (6)

Renewal plan, Renewal value case, Champion pack, Competitor defence, Price and negotiation prep, Contract summary.

QBRs and exec reviews (3)

QBR builder, Exec review briefing, QBR follow-up.

Expansion and value (4)

Expansion finder, Expansion business case, Value story, Customer case study.

Onboarding and adoption (5)

Handover brief, Onboarding plan, Success plan, Adoption gaps, Training session plan.

Stakeholders (4)

Stakeholder map, Leadership change plan, Exec sponsor briefings, Outreach messages.

Planning and your week (8)

Internal escalation, Weekly focus, Product feedback, Win story for leadership, Root cause (five whys), Goals and progress, Weekly retro and decision journal, Prompt audit.

Some thinking in these skills was shaped by SuccessCOACHING's open-source Claude for Customer Success project (Apache 2.0).